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Use our quick shop for quick and easy shopping. Click here to order by part number and quantity

Corona Virus / Covid-19 Updates

C & A Building Products have managed to continue to trade throughout the pandemic to help ensure critical materials have been available. We have however had to make a lot of changes to keep our staff and customers safe, and this has had impacts on what we can achieve and how we trade, below is a brief update of how we currently stand on our trading.

 

Deliveries     |    Collection Gillingham    |   Collection London

Deliveries

Ordering is easiest to be done online (delivery or collection). If you are not sure what you need then please email in to cs@cabp.co.uk or call 01634 37 4444. If we can not take your call then please leave a message and we will call you back as soon as we can. Please be patient as leaving multiple messages delays us in responding to you and will move your enquiry down the list as they are treated as a new enquiry.

We are still running with reduced capacity due to staffing levels and social distancing guidance and delivery time scales are NOT as they would be under normal circumstances. We will be managing all orders on oldest first and the best optimised route to maximise capacity.

All customers are advised to allow up to 20 days for delivery whilst we build more capacity into our delivery service. Your order may arrive by carrier or post if its possible to send it by this method of delivery and this will be within a few days.

We are unable to give any advance lead times however you will be contacted once your delivery has been scheduled. Our team are extremely busy and working through a high volume of orders so please wait for your emails to be responded to as sending multiple enquires moves your email to the bottom of the list by the computer as they are seen as new enquiries with a more recent time stamp (so its counter productive).

Should you require an order outside of this area please email us at cs@cabp.co.uk with you name address and and list of materials you require and we will prepare a quote. All deliveries will be a 1 man lift so we will not be delivering large materials that require more than one person. Please note any customer who refuses to respect the 2M distancing will not get their delivery, Our drivers have been informed they must not put themselves or customers at risk. Our delivery network is extrememly busy so our standard delivery lead times do not apply. Due to restrictions on our drivers we will not be delivering any orders with sheets over the following sizes

6M in Length

1250mm in Width

Orders that contain sheets over these sizes will be delivered at a later date depending of distancing advice.

"RETURNS"  Please note that our normal returns policy no longer applies, we will not collect incorrectly or over ordered materials. The customer is resposible for returns of any materials they do not require. If a customer returns materials then these will be quaratined for 72 hours before inspection and if the items are not in an as new condition then a refund will not be issued. 

Collection Gillingham

Ordering is easiest online where you can select either delivery or collection (Gillingham Depot Only). If you are not sure what you need then please call 01634 374444 or email in to cs@cabp.co.uk with your name and contact number and one of our team will get back to you. Our team at the Gillingham depot are very busy so if you decide to turn up without an order then you may find you have a long wait to order on the trade counter as the staff are picking orders booked for collections and deliveries. The trade counter is operating a red and green light system and only allowing maximum of 2 people per postion on the trade counter, so a max of 4 memembers of public int eh show room at any one time. Customers are advised to follow the signage in the carpark and please be patient. ALL customers are required to wear a face covering when in store.

If you order online for collection please ensure you select the Gillingham depot from the drop down list otherwise you will not be able to place your order. Once placed online, the order is reviewed by a member of our team who will then contact you to book an appoint for collection.

Collection London

The Canning Town depot is open Thrusdays and Fridays and gets very busy at certain periods. The Lonson branch does not hold stock of all the materials so customers are advised to email in or Call to check before arriving, the Gillingham Depot has the bulk stock holding and provides all the deliveries, The Gillingham Depot (about 45min drive from the London Depot).

We are working on bringing the depot back up to speed and is under constant review as the situations change.

 

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