95% of deliverys are made via our own fleet of vechicles which have been racked out to accept our whole product range. For some items we can offer delivery via Carrier services and for smaller items we can use Royal mail
Customers are advised to allow up to 5-7 working days for delivery however if you need a more exact time scale please feel free to contact us.
Delivery Symbols / Colours
We colour code each product that you can order to classify the level of service needed for the item. This also then effects the charge for delivering the item, but is a good indication of the size vehicle you will need if collecting from the store. On the website we have gone further and made these more depictive in the type of icons:
Direct From Factory
Delivery times vary depending on the items ordered and the location of the delivery address. 90% of deliveries are made within 5 days and 98% of deliveries are made within 8 days and on occasions a small number may take a little longer but this is normally due to things like severe weather events. Most of our products are delivered on our own specially designed delivery vehicles this gives us greater control over delivery times and helps to prevent damage. We do use carriers to deliver some items as this can sometimes be the quickest method, unfortunately many items are not suitable due to their size and the possibility of damage.
Delivery charges are applied to all orders. These charges are added automatically depending on your postcode you can estimate your delivery costs by entering your postcode at the shopping basket stage and clicking "FIND". The charge will then be shown in the order summary totals. Your final order total including delivery charges will be shown once you have registered your address but before you make a payment, no additional charges are added once you make your payment.
Our vehicles that are covering distance areas (everything but the white zone shown below) traditionally leave on the Monday morning for the whole week. If you order at the weekend we will try and get your order processed and on the vehicle in time to leave by 9am Monday morning. We cannot guarantee every order is processed in time but we will always prioritise these orders.
If you are unsure then please call 01634 374444 for more delivery information. We deliver to most of the UK Mainland however the following postcodes areas are by quotation only AB, BT, GY,HS,IM, IV,JE,KW, PA, PH,PO30 -PO41 & ZE.
Delivery charges are based on the largest item in your shopping basket; if you have a copy of our latest catalogue then you will find the product price tables all have a colour code to help calculate the price.
Normal Delivery Timescale
0-5 wording day
0-10 working days
0-15 working days
Availability and cost by quotation only
Next Day Delivery
Some Items can be sent via NEXT DAY delivery, if it is possible then you will have the option to choose this at the checkout. We use Carrier to send these items and they cover most of the UK however some remote areas can take longer. Please note orders need to be paid and processed by 1pm to ensure they are packed and ready for dispatch. NEXT DAY is considered as the next working day, weekends and bank holidays are not considered as working days. If you are unsure or would like to enquire about a next day delivery then please call 01634 374444 and someone will be able to provide you with a price.
Remote Area Deliveries
Northern Scotland can be possible however we advise customers to contact us directly, you can still add items to your basket and register but DO NOT make a payment. We will then be able to view your order and price it for delivery.
Booking of Contractors
We advise customers that they do not book any contractors until they have received their order, checked it through and ensured it is correct to their requirements.
Ordering for collection from our Gillingham depot is very simple, simply select this branch as collection site. If you need items for a set time or date please add this into the note section. Please note collections from our store are only during the hours of 7.30am - 4.00pm Monday to Friday. Customers are advised to call the branch before arriving to confirm goods are available and so we can get the ready for you 01634 374444.
Our Canning Town depot is open 7.30-4.00pm Monday to Fridays and gets very busy at certain periods. The London branch does not hold stock of all materials, so customers are advised to phone in 0207 474 0474, to check before arriving. The Gillingham depot has the bulk of our stock-holding and provides all the deliveries (the Gillingham, Kent depot is about 45 mins drive from the London depot). To collect from here simply select this branch as your collection site.
Customers are resposible for returns of any materials they do not require. Returns will be accepted within 14 days of the order and MUST BE in a saleable condition. Items will be inspected before acceptance and if the items are not in an as-new condition then a refund will not be issued. A 20% restocking fee applies plus a £10 admin charge to ALL returns. Items that are manufactured to order, ordered in specially to request, or customised can not be returned.